ManpowerGroup Portugal
Tempo Inteiro
11-12-2024
Zona Lisboa
Call Center / Help Desk

     





Manpower Portugal, world leader in Human Resources services, is looking for an energetic, Dutch customer-oriented professional to join our exciting project with our client.

Responsibilities:

- Deal directly with customers by phone, email and char;
- Respond promptly to customer inquiries;
- Handle and resolve customer complaints within a 1-2 business-day turnaround;
- Obtain and evaluate all relevant information to handle inquiries and complaints;
- Keep accurate records of customer inquiries, interactions, and details of actions taken;
- Follow up on customer interactions;
- Troubleshoot technical problems and escalate bug reports to management;
- Performs additional tasks according to business needs.

Requirements:

- Fluent written and verbal communication skills in Dutch;
- Knowledge in English (B2 level minimum);
- Excellent customer care skills;
- Good organizational and problem solving skills;
- Sense of discretion around confidential information;
- Strong time management/prioritization skills and multi-tasking ability;
- Able to handle difficult conversations with patience;
- Experience in a multinational environment is an advantage.

What we offer:

- International career in a multicultural environment;
- Initial and continuous training;
- Work contract;
- Full-time role on a 40 hour per week contract;

Location: Lisbon

Please send CV to: *** Candidatura Online ***