Cross Border Talents
Tempo Inteiro
9-12-2024
Zona Lisboa
Call Center / Help Desk

     





As a Service Desk Agent, you will be the first point of contact for technical and customer support inquiries for our German Speaking stakeholders.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities

Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
Coordinate regular calls with the client, for refills and upgrades to product accessories.
Process both client-generated and internally generated service request tickets, within specified delivery times.
Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
Provide services to clients like: Air Liquid; Goldman Sachs, eBay, Fiat, NHS Hospitals (UK), Cambridge Universities with high level of responsibility.
Managing supply related requests: by phone, by portals, by email, or even by chat.

This is a non-technical role;

Requirements

High School Diploma or Secondary School Completion Equivalent
Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable)
Close familiarity with Computers and Digital Network configurations. Including advanced level working knowledge of the Microsoft Office Suite.
Adaptable to working alongside the time zone and calendar of local stakeholders.
Required Language Thresholds:
English (B2 - C1: Independent User Level)
German (C2: Native-Level Fluency)

Benefits

Competitive Salary + Language Bonus
Meal Allowance on Card
Career Progression Opportunities

Send me your currículo in english: Candidatura Online

Endereço de Email para Informação de contacto:Candidatura Online