Manpower Portugal - ETT, SA
Tempo Inteiro
15-12-2024
Zona Porto
Call Center / Help Desk

     





Manpower Portugal is currently looking for DUTCH Speakers to work directly with one of our clients as a Customer Care Advisor for an E-commerce department store.

Our client is one of the largest e-commerce websites in the Netherlands. Also, it is the market leader in the field of online sales of books, entertainment products, electronic devices and toys. Visitors of the online department store have access to over 6 million products with just one mouse click, including new and second hand Dutch and international books, music, DVDs and games, notebooks, software, mobile phones, LCD and plasma televisions, e-readers with tens of thousands of e-books and a photo album service.

Part of your daily activities will be:
• Listen to customers’ questions and concerns, and provide answers and solutions;
• Troubleshooting regarding orders, deliveries, payments and returns;
• Point of contact for external sellers;
• Provide information about digital products;
• Escalation and rerouting of issues to other departments.
• Competent and friendly customer service experience over the phone and via e-mail.

Schedule:
• 40 Hours per week on a rotational shift pattern from Monday to Sunday, 07:00am to 11:00pm.

Location:
• PORTO
• If your current residential area it’s is more than 100 km away from Porto you will be entitled to housing, upon our client conditions.

Contract details
• Direct contract with our client.
• Initial employment contract with a duration of 12 months
• Subsequent extensions of 2 more contracts for 12 months
• Permanent contract after 3 years
• Private health insurance after 6 months of contract signature (additional to standard insurance).

If you’re looking for a new opportunity, let us know and we will call you immediately.
For any additional information you may call 924 493 663 or send your CV to: *** Candidatura Online ***