Oferta: Emprego: Credit Collection Analyst - English (m/f):Michael Page

Descrição do emprego:

Referência da Emprego: Michael Page
Referência da Emprego: Tempo Inteiro
Referência da Emprego: 7-12-2024
Zona Lisboa
Referência da Emprego: Contabilidade / Finanças

     



  

Referência da Emprego:

This is a great opportunity to join an exciting and international structure with an excellent opportunity for professional and personal development. Our client is looking for a Credit Collection Analyst fluent in English Language.

Sobre o nosso cliente
Our client is a multinational company.

Principais responsabilidades
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Reduce receivable open balances and maintain a high level of customer service;
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To contact and collect from external customers all aged receivables via call, email or the collections tool;
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To issue reminders in accordance with group policies and procedures;
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To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations;
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Pro-actively manage customer accounts as required by the SLA's;
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To investigate and address customer claims via disputes;
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To respond to general queries from customers regarding payments;
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To research and verify receipt of payments and investigate residuals (short pay or over pay);
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To identify and process refund requests;
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To negotiate and implement payment arrangement plans for delinquent customers in accordance with the group rules;
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To prepare trackers and assist with starting legal procedures;
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To receive notification of customer bankruptcy, verify obtained information and alert the Lead for further escalation.

Perfil desejado
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Academic Background in Accounting, Management, Economics or experience in similar processes in a GBS context;
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Good level of English is mandatory;
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SAP knowledge;
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Working knowledge of collections processes;
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Working knowledge of credit analysis;
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Previous experience of working in customer services an advantage;
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Good communication skills, able to work as part of a team and attention to detail.

Benefícios adicionais
Excellent opportunity to consolidate your career and to apply your knowledge on a bright new project and to be part of a company with strong values and a bright vision.
Candidate-se através do website   


Endereço de Email para Informação de contacto:SLB@michaelpage.com.my