What you can expect

As a Customer Service Representative for Microsoft, your main mission as a MPN/CSP Partner Advocate is to be responsible for being the first point of contact for partner queries while delivering a world-class engagement experience and resolving their issues efficiently.

Our Client

Founded in 1975, Microsoft is an American multinational and one of the most known technology companies in the world.
It’s best known for its software and hardware products, and touchscreen computers. Microsoft aims to empower every person and every organization on the planet to achieve more!

What you'll do

• Provide the necessary help to assist customers with their queries, through phone and email;
• Make an effort to regained customer’s confidence in the brand;
• Provide recommendations to engage with customer’s needs;
• Management of changes, adjustments, complaints and any other customer concerns.

What you'll need

• Fluent written and verbal communication skills in English;
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to solve technical issues creatively;
• Ability to build and maintain positive relationships with customers;
• Basic knowledge of Windows and MS Office.
• Great listener and problem solver for each unique customer challenge;
• Dynamic and enthusiastic about technology;
• Aiming to be part of Microsoft’s mission and passionate about helping customers.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.