• Hybrid role in Santarém with international career opportunities
• Grow your career in customer service, sales support and logistics

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

• Receive and process customer orders through ticketing systems, e-mail, and SAP;
• Create, update, and manage orders within SAP;
• Handle commercial inquiries and provide support to customers regarding products and orders;
• Process and monitor activities related to the Web Shop platform (ConXpert);
• Coordinate order pick-ups and logistics activities with the central warehouse;
• Liaise with freight forwarders and transport partners regarding deliveries;
• Manage customer inquiries related to shipping, delivery times, product availability, and order status;
• Process returns and ensure accurate documentation;
• Maintain effective communication with customers and internal stakeholders;
• Perform general administrative tasks related to order processing and customer service;
• Contribute to the continuous improvement of customer service processes and procedures.

Perfil ideal

• Minimum of 2 years of experience in a similar role within Customer Service, Sales Support, Order Management, or Backoffice Operations;
• Strong knowledge of MS Office 365, particularly Excel;
• Experience working with SAP;
• Fluency in German, both written and spoken;
• Good command of English, both written and spoken;
• Strong customer and service orientation;
• Excellent communication and interpersonal skills;
• Analytical mindset with a structured and detail-oriented approach;
• Ability to work independently and prioritize tasks effectively;
• Team player with strong collaboration skills and a results-driven attitude.

Vantagens

• Opportunity to join a leading multinational company with a strong international footprint;
• Dynamic and multicultural working environment;
• Ongoing training and professional development opportunities;
• Career progression prospects within a growing organization;
• Competitive compensation package aligned with experience and qualifications.