David Kennedy Recruitment is working with a leading international online community and advertising company to recruit an Senior TL, Assistant Ops for its Lisbon operations. The role focuses on leading Operations Supervisors, driving performance and ensuring exceptional service delivery.

Position: Senior TL, Assistant Ops

Location: Lisbon, Portugal

Work Model: Hybrid (3 days at the office, 2 days at home)

Employment type: Full-time



DUTIES AND RESPONSIBILITIES:

Lead and manage Operations Supervisors, ensuring exceptional service delivery and achievement of performance goals

Coach, mentor, and develop the team to reach its highest potential

Monitor key KPIs, set ambitious targets, and drive continuous improvement strategies

Resolve escalated customer issues quickly and effectively, ensuring a high standard of service

Anticipate challenges and opportunities, taking a proactive approach to problem-solving and innovation.



REQUIREMENTS:

Advanced English fluency (C1 level or higher)

Proven experience managing teams

Previous sales experience

Background in sales and/or digital marketing

Strong leadership skills and a sharp problem-solving mindset

Results-driven approach with a strong customer focus

High adaptability and emotional intelligence

Outstanding communication skills.



OFFER:

Competetive salary

Relocation support

A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

Guidance and tools to reach career full potential.