Are you fluent in German and English, tech-savvy, and looking for a 100% remote opportunity? Join our client´s team as a Customer Support Specialist and represent one of Switzerland’s top telecommunications brands!

In this role, you will be the primary point of contact for German-speaking clients, helping them navigate telecom services, resolve inquiries, and deliver a smooth, high-quality customer experience.

Do you feel up to the challenge?

responsabilidades chave

• ensure high solution rate and customer satisfaction at each contact through excellent know how;
  
• responsibility for dealing with customer contacts by telephone;
  
• serving the customer to ensure their long-term loyalty;
  
• management of administrative issues related to administrative changes, invoicing (incl. collection) and complaints.
  
  

  competências

  
  
  • excellent communication skills in German and English;
    
  • solution oriented;
    
  • basic knowledge and experience in a call center;
    
  • strong Commitment for a long term project;
    
  • good PC skills.
    
    

    principais benefícios

    What we have for you?
    

    
    
    • Training 8am to 4pm = 1 month
      
    • base salary: 920€/month gross (x14)
      
    • performance bonus: up to 360€ (x12)
      
    • language allowance: 150€ for English Language + 350€ for German Language (x13)
      
    • meal allowance: 10,20€/day worked (x11 months)
      
    • flex work allowance: 60€/month (x11)
      
    • assiduity allowance: 110€/month
      
    • health insurance as of the 3rd month
      
    • Remote work (in Portugal)
      
      

      Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
      

      If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
      

      
      

      #languageGD