🚀 Are you looking for an opportunity to combine customer service, operational coordination, and daily interaction with different business areas? We are looking for a Customer Service Specialist to join a leading company in its sector, playing a key role in order management and customer support.
🎯 RESPONSIBILITIES Manage the full order lifecycle, from order entry through invoicing and administrative closure; Provide daily support to customers and the sales team, ensuring excellent service levels; Coordinate deliveries, material availability, transportation, and related services; Prepare and process contracts, order confirmations, and commercial documentation; Monitor order status and ensure agreed deadlines are met; Handle issues related to deliveries, transport, returns, repairs, invoicing, and documentation; Maintain accurate information in ERP systems and internal platforms; Collaborate closely with Sales, Logistics, Warehouse, Transportation, and Technical teams to ensure operational efficiency; Participate in continuous improvement initiatives and process optimization projects.
✅ REQUIREMENTS Previous experience in Customer Service, Sales Administration, Commercial Back Office, or similar roles; Experience managing and monitoring B2B orders; Proficiency in Microsoft Office and familiarity with ERP systems; Strong organizational skills and ability to manage multiple priorities; Customer-oriented mindset with excellent problem-solving abilities; Strong communication and interpersonal skills; Ability to work independently in a fast-paced environment; Fluency in Portuguese and Spanish (mandatory); Availability to attend the initial training period in Barcelona, returning home on weekends.
🎁 WHAT WE OFFER Opportunity to join a solid and well-established company; Direct contract with the client; Challenging project with career development prospects; Collaborative environment focused on operational excellence; Workplace: Samora Correia, Portugal.
📩 If you are looking for a dynamic role combining customer interaction and operational coordination, we would love to hear from you.