• Lead a growing Back Office operation within an international SSC
• Drive operational excellence and develop high-performing teams

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

• Leading, coaching and developing Back Office Supervisors and their respective teams;
• Ensuring alignment of Back Office operations with the overall Shared Services strategy;
• Monitoring operational performance through KPIs, service levels and quality metrics;
• Acting as the main escalation point for complex operational issues;
• Supporting the transition, stabilization and continuous improvement of Back Office processes;
• Driving process standardization and efficiency initiatives across the organization;
• Collaborating with internal stakeholders and external BPO partners to ensure smooth service delivery;
• Supporting recruitment activities, onboarding processes and talent development initiatives;
• Contributing to performance management and objective-setting processes;
• Promoting a collaborative, customer-focused and high-performance culture.

Perfil ideal

• Degree in Business Administration, Economics, Management or a related field;
• Previous experience in Back Office Operations, Customer Service Operations, Order Management, Contract Management, Aftersales or similar operational environments;
• Proven leadership experience managing supervisors and/or multiple operational teams;
• Experience within a Shared Services Center, BPO, GBS or multinational environment will be highly valued;
• Strong understanding of operational KPIs, service quality and performance management;
• Experience leading process transition, standardization and continuous improvement initiatives;
• Hands-on leadership approach combined with a strategic mindset;
• Proficiency in SAP and Microsoft 365;
• Fluent English (minimum C1 level).

Vantagens

• Opportunity to join a growing international Shared Services Center;
• Strategic leadership role with significant impact on operational development;
• International and multicultural working environment;
• Hybrid working model;
• Permanent contract;
• Health insurance;
• Competitive salary package.