Do you want to build your customer service career in Lisbon? Our client is looking for a Dutch -speaking Customer Service Agent to join their international team in Portugal.

Support customers of a leading home appliances brand by handling warranty-related inquiries via phone and email. Enjoy a stable Monday to Friday schedule while working in a dynamic international environment.

About the company

Our client is a global provider of business process outsourcing (BPO) solutions, specializing in customer service, sales, and technical support. With operations in more than 20 countries, they employ over 130,000 professionals delivering high-quality services for major international brands across diverse industries.

What will you do?

• Handle incoming customer inquiries via phone and email
• Assist customers with appliance warranty renewals
• Answer questions related to warranty coverage
• Support customers with issues regarding home appliances
• Deliver professional and customer-focused service
• Ensure accurate handling of customer cases and follow-up when needed

Candidate profile

• Native or near-native level of Flemish (C2)
• Good oral and written communication skills
• Basic computer knowledge from a user's perspective
• Experience in face-to-face or contact centre customer service is an advantage
• Customer-oriented, adaptable, and dynamic personality
• Ability to multitask, manage time effectively, and work independently

Employer offers

• Full-time position
• Monday to Saturday working schedule (9-18)
• International working environment
• Opportunity to develop your customer service career

• Base salary: €1,400 gross/month • Language bonus: €150 gross/month

• Performance bonus: Up to €100 gross/month

• Meal allowance card

Benefits

• Working hours: 09:00–18:00

• From January 2027: 08:00–23:00

• Working days: Monday to Saturday, according to the scheduled shifts

• Health insurance granted after 1 year in the company
• Casual and youthful team culture
• Long-term employment with a stable team (low turnover)

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.