Leading global company in the industrial and manufacturing industry.
Descrição
Act as the main point of contact between business stakeholders and Global IT, ensuring technology initiatives are aligned with business objectives;
Translate business needs into structured IT requirements, supporting the prioritisation and delivery of projects, services, and improvements;
Oversee IT service delivery across the region, ensuring service quality, stability, and continuous improvement in line with business expectations;
Manage relationships with internal teams and external service providers, ensuring service performance and agreed KPIs are achieved;
Drive operational excellence by promoting ITSM best practices, process optimisation, automation, and service improvements;
Support service governance, risk management, and compliance activities while ensuring operational readiness for new or enhanced services.
Perfil ideal
Degree or equivalent qualification in Computer Science, Information Technology, Business Management, or a related field;
Extensive experience in IT Business Partnering, Business Relationship Management or senior IT Service Management within a global, multi-site or manufacturing organisation;
Experience working across business and technology teams to define clear requirements;
Demonstrated ability to translate business strategy and operational needs into structured IT demand and value-driven technology opportunities;
Strong practical knowledge of ITIL and ITSM practices;
Proven experience governing external IT vendors, managed service providers and internal technical teams;
Experience leading business or service reviews and engaging with senior stakeholders;
Experience shaping, prioritising and routing business demand through appropriate governance and delivery channels;
Experience working within manufacturing or another business-critical operational environment is desirable;
Experience with ServiceNow or an equivalent IT Service Management platform is desirable;
Fluent English.
Vantagens
Opportunity to join a market-leading company and collaborate on global projects within international and diverse teams.
