Looking for a role where your empathy and communication skills truly shine? We are hiring a Customer Support Specialist with native Spanish and intermediate English for the Insurance Sector - in Lisbon. In this role, you will support the clients on a daily basis, resolving their policy inquiries quickly and providing a warm, efficient experience. Do you want to know more?

responsabilidades chave

Key Responsibilities:

• Handle inbound telephone inquiries from insurance clients.
  
• Manage and update information regarding policies, claims, and customer requests in accordance with industry procedures.
  
• Deliver empathetic, clear, and efficient customer service.
  
  
  

  competências

  Requirements & Skills:
  

  
  
  • Languages: Native Spanish speaker + Fluent English (minimum B2 level, mandatory).
    
  • Strong interpersonal and verbal communication skills.
    
  • High attention to detail, strong organization, accuracy, and a customer-oriented mindset.
    
  • Strong sense of responsibility and ownership.
    
  • Previous experience in Call Centers or the Insurance sector is highly valued.
    
    

    principais benefícios

    What We Offer (Benefits)
    

    Attractive Compensation Package:
    

    
    
    • Base Salary: €1,000 / month
      
    • Performance Bonus: up to €150 / month
      
    • Meal Allowance: €8.76 / day
      
    • Schedule: Rotating shifts between 8:30 am and 7 pm
      
    • Days Off: Fixed weekends off
      
    • Work Location: On-site - Algés, Portugal
      
    • Start date: October 12th
      
      

      
      

      Randstad’s mission is to become the world’s most equitable and specialized talent company. We warmly welcome applicants with diverse abilities and backgrounds. We are committed to ensuring that our recruitment and hiring process meets the needs of every candidate.
      

      We care about equal opportunity, regardless of ethnicity, color, religion, sex, sexual orientation, gender identity, nationality, age, genetic information, disability, or any other status protected by law.
      If you require any reasonable adjustments or accommodations during the application or interview process to make your experience comfortable, please do not hesitate to let our recruitment consultants know.