What you can expect

Are you obsessed with beauty trends, fluent in social culture, and passionate about inspiring others to create unforgettable digital experiences?

We are looking for a Social Media Coach to join our fast-growing social engagement team representing a world-leading global beauty brand! In this role, you won’t just oversee customer service, you will inspire, mentor, and empower a team of Social Media Agents to exude the brand’s identity in every interaction.

If you’re ready to combine your community management expertise with leadership to shape the future of beauty in the digital space, apply today and step into the spotlight!

What you'll do

• Guide, mentor, and motivate a team of social media customer service agents through regular coaching, performance feedback, and active participation in social calibration sessions;
• Ensure your team continuously exudes and breathes the brand’s personality in every post, comment, and interaction, safeguarding brand reputation and respecting the official Tone of Voice (TOV);
• Leverage your community management expertise to monitor active platforms (Instagram and TikTok), identify viral topics or risk trends early, and stay ahead of emerging features and industry best practices;
• Act as the point of resolution for complex cases, demonstrating high proficiency in de-escalation while keeping customer empathy and brand image at the forefront;
• Perform daily reviews of social KPIs and SLAs across assigned projects, track quality metrics, generate insights, identify key findings to continuously improve agent performance and operational results.

What you'll need

• Native German speaker with C1 level English proficiency;
• Minimum of 6 months of experience as a Community Manager with mandatory hands-on experience using Sprinklr;
• Active profile on Instagram and/or TikTok with at least 1,000 followers;
• Proven experience coaching, mentoring, or leading teams within customer service or digital engagement settings;
• Strong problem-solving, emotional intelligence, and crisis management capabilities;
• Deep familiarity with social media algorithms, features, trends, and analytics.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.