At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organizations across EMEA, with a revenue of €652M.

We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology.

We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries.

Become one of our +8.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

About the Role

We are looking for an IT Support professional fluent in Spanish to join our client's team in Porto/Gaia. The ideal candidate will have experience in IT Support/Helpdesk, strong technical troubleshooting skills, and the ability to communicate effectively with teams in Spain and Portugal.

Fluency in Spanish is mandatory. The candidate must also be able to understand Portuguese and hold a valid driving licence, as the role involves regular contact with Spanish teams and occasional travel to different locations.

Key Responsibilities

• Provide technical support to users, both remotely and on-site.
• Configure, install, and troubleshoot hardware and software, primarily in Microsoft Windows environments.
• Support IT Operations projects, including the setup and opening of new stores.
• Manage hardware and software inventory.
• Perform maintenance, troubleshooting, and repair of IT equipment.
• Carry out preventive visits to stores and provide on-site technical assistance when required.
• Install network cabling and organise IT racks and data centre infrastructure.
• Ensure the security, confidentiality, and integrity of information and IT systems.
• Collaborate with internal teams to ensure efficient IT service delivery.

Requirements

• Technical qualification in IT, Computer Science, or a related field.
• Previous experience in IT Support, Helpdesk, or IT equipment maintenance.
• Fluency in Spanish (mandatory).
• Ability to understand Portuguese.
• Good knowledge of Microsoft 365, Windows 11, and Active Directory.
• Experience with network cabling and IT infrastructure organisation is a plus.
• Valid driving licence and availability to travel.
• Flexibility to participate in an on-call rotation.
• Strong communication, problem-solving, and teamwork skills.

Working Conditions

• Location: Porto / Gaia, Portugal
• Work model: On-site
• Working hours: 9:00 AM – 6:00 PM

On-Call Responsibilities The role includes an on-call rotation, with one week per month of availability under the following schedule:

• 9:00 AM – 4:00 PM: On-site work.
• 4:00 PM – 6:00 PM: Travel home.
• 6:00 PM – 8:00 PM: On-call availability.
• 8:00 PM – 11:00 PM: Additional on-call coverage, according to the rotation.
• Weekends and public holidays: On-call availability from 9:00 AM to 11:00 PM.

What We Offer An opportunity to work with an international team, contribute to IT Operations projects, and develop technical skills in a dynamic, hands-on environment. If you have experience in IT Support, speak Spanish fluently, and are looking for your next challenge in Porto/Gaia, we would be happy to hear from you.