• Take the next step in your career and become a key team reference.
• Drive service excellence while supporting a growing international team.

Sobre o nosso cliente

Our client is a multinational organization with an established Shared Services structure supporting several European markets. As part of its growth strategy, they are seeking a Senior Customer Service Agent to support the Italian market while acting as a reference point within the team.

Descrição

• Managing complex customer requests and escalations;
• Delivering high-quality support to customers and business partners;
• Acting as a subject matter expert for team processes and procedures;
• Supporting onboarding and training of new team members;
• Monitoring operational performance and identifying improvement opportunities;
• Collaborating with Team Leaders and stakeholders to ensure service excellence;
• Supporting process optimization and continuous improvement initiatives;
• Ensuring compliance with internal procedures and service standards.

Perfil ideal

• Fluent Italian and English (mandatory);
• Previous experience in Customer Service, Customer Operations, Shared Services, or similar environments;
• Experience handling escalations and complex customer cases;
• Strong communication and stakeholder management skills;
• Proactive and solution-oriented mindset;
• Ability to coach and support less experienced colleagues;
• Experience working within a multinational environment is highly valued.

Vantagens

• Opportunity to join a growing international organization;
• Exposure to international stakeholders and projects;
• Clear career progression opportunities;
• Dynamic and collaborative environment;
• Competitive salary and benefits package.