Experis
Tempo Inteiro
11-12-2024
Zona Lisboa
Call Center / Help Desk

     





We are looking for talented people.
Do you focus on the essentials and deliver what you promise? Are you trying to make complicated things simple and are unmistakably different in everything you say and do? And the most important: are you good at providing exceptional service every day?

In downtown Lisbon, the selected candidate will manage the German Customer Service Team, encouraging staff to achieve goals.

You will be the first point of contact for any employee and responsible for the team's performance, KPI’s reporting and to ensure the implementation of internal processes.

The ideal candidate must meet the following requirements:
- Experience in Customer Service, cross selling and Team Management (2/3 years);
- Very good command of at least two languages - minimum level C1: German - English is a plus;
- Passion for telecommunication;
Flexible working hours (Monday to Saturday) from 07:00 to 21:00.